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ServiceNow : An introduction to PaaS application Bootcamp

Live Virtual Class

Event  Details:
February 15th – February 26th, 2016

06:30 PM – 09:30 PM PST (Pacific Standard Time)

Enrollment closes on
February 5th, 2016 
********Enroll now for early bird discount till January 29th 2016********

ServiceNow is a platform-as-a-service (PaaS) provider of enterprise Service Management (SM) software. ServiceNow specializes in delivering ITSM applications. It also provides a platform for forms-based workflow application development.

What is covered

Participants will learn how to develop and implement solutions using ServiceNow that will drive their  or their customer’s organization to make better decisions, take informed actions, and run more-efficient processes. The ServiceNow training provides relevant insight to current and prospective implementers of ServiceNow technology.

Learn To
  • work with ServiceNow product
  • scripting
  • administration
  • reporting
  • Functional consultants
  • Database Administrators
  • Technical architects
  • Technical consultants
  • Project managers
  • Developers
  • Support specialists
Why with us
  • Instructor with extensive field experience
  • Hands-on labs during training
  • Support during and after training
  • Interview preparation
  • Help with job opportunities

This class is a 10 working days – 3 hours a day live virtual class. This will include hands-on labs.

Registration Fee and Process

This event is offered  for fee of USD $500 per participant. With early bird discount, fee is USD $450.

Enrollment closes on February 5th 2016  or earlier, if all available seats have been taken. If we receive more registration than what we can accommodate for the class, it will be decided on a first-come-first-served basis. If we do not have sufficient participants to justify the class, GetResource Inc. reserves the right to cancel it.

We will be sending Live virtual access details to paid registered participants few days prior to start date.


Day 1 – 10 (3 hours a day)
Lecture & Hands-On
Introduction to Service-now

  • What is Service-now?
  • What is SaaS?
  • What is PaaS?
  • Browser supportability
  • Logging in to Service-now

Basic administration

  • Customizing Home Pages
  • Form Layouts and list layouts
  • Adding Users to Groups
  • Granting Roles to Users
  • Introducing Applications and Modules
  • Creation of tables and Modules
  • Creating tickets and raising Requests
  • Creating SLA’s/OLAs
  • Performance Metrics

Advanced Administration

  • UI Policies
  • Notifications
  • Dictionary Entries and Overrides
  • Data Policies
  • List Control and Calculations
  • Exporting the Data from Service-now
  • Update sets imports and Exports
  • Scheduling Jobs
  • Creating New Tables, Columns, Applications/Modules

Data Security/Authentication

  • Access Controls
  • User Roles and Groups
  • View Rules


  • Business Rules
  • Client Scripts
  • UI Actions
  • Script Includes
  • Back Ground scripts
  • UI Macros, UI Pages


  • Bar Charts, Pie Charts, List Reports, Pivot Tables
  • Using scripting in Reporting
  • Scheduling Reports
  • Making Gauges
  • Data base views

Cloning and upgrades

  • Need For cloning and ways to implement
  • Upgrading the instance for new Release


  • Basics of LDAP Integrations for User Import
  • Web Services
  • Email Integration

Direct Web Services

  • Transform Map Web Services
  • Scripted Web Services
  • Inbound Actions
  • Event Registry
  • Creating and Triggering Events
  • Loading Data of different Formats
  • Using Data Sources
  • Using Transform Maps and Transform scripts


  • Creating Workflows on different tables
  • Approvals using workflows
  • Using Different Activities in workflows
  • Creating Sub Flows and Workflow Scratch pads

Service catalog

  • Creating Catalog Items using Variables and Variable sets
  • Creating Record Producers and Order Guide
  • Design the flow using Workflow
  • Creating Execution Plans
  • Writing Catalog Client Scripts and Catalog UI Policies

Note: The instructor may recommend a different approach in rolling the class.

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Workstation Requirements

This training requires high speed network connectivity as all labs are based on cloud infrastructure.
Workstation Requirements
1 GHz
System Memory
8 GB
Hard Disk
10 GB of free disk space 
Operating System
Browsers (Firefox/Chrome/IE/Safari)
Text editor & PDF viewer
Workstation Adminstrator Privileges are required

Certificate of Attendance will only  be made available at the end of the course and may take  1 ~ 2 weeks to reach  participants who  meet the following criteria:

  • Min 80% attendance
  • All labs are completed
  • Feedback  summary is submitted on the last day of the class

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February 15th – February 26th, 2016

06:30 PM – 09:30 PM PST (Pacific Standard Time)

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    Registration Fee USD $500. Early bird registration Fee USD $450.

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    Training Cancellation/Rescheduling Policy

    If training is cancelled for any reason by GetResource Inc. fee will be refunded back to participants. For further details please refer to Training Cancellation/Rescheduling Policy

    If you need more information please write to info@getresourceinc.com

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